Customer Service Advisor

Job Reference
Salary Description
£24,000 Per Annum
Contract Type
Redditch ,

Job Title: Customer Service Advisor
Location: Redditch
Salary: £24k
Hours: Monday to Friday 9am-5pm working 37.5hrs

An excellent opportunity has arisen to work for a UK market leader based in their Redditch office. Our client is a family run organisation that was founded 30 years ago and offers customers full support every step of the way and also provides solutions that are tailor-made to meet customer needs. They are looking for an experienced Customer Service Advisor to join their busy and fast paced team on a permanent basis.

What's in it for you?
• 22 days holiday plus bank holidays
• Standard pension auto enrolment
• Additional day off for your birthday

Day to day duties will include the following:
• Make daily outbound calls to ensure co-ordination with customers and installers
• Receive phone calls from customers answering any general enquiries and complaints
• Liaise with Project Managers
• Log service calls and issues
• Ensure works are completed to customers satisfactions before signing jobs off
• Monitor and track status of all installs been allocated
• Execute all elements of the installation process to provide extraordinary customer experience
• Be the point of contact to follow-up any issues arising during installations
• Undertake the collection of monies from customers related to installations
• Support to ensure any outstanding works are completed within a reasonable time-period
• Check and submit invoice paperwork to ensure on-time payments are made
• Support in the complaints process (where applicable) to ensure complaints are closed down quickly

As an individual you will be need the following skills and experience:
• Excellent communication skills and customer awareness with the ability to respond with a caring & empathetic approach
• Able to work under pressure and meet deadlines & targets
• Experience of Microsoft packages and Outlook
• Previous experience of dealing with customer complaints desirable
• Debt collection experience desirable
• Previous experience working within an engineering or installations industry desirable

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.off44

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