IT Support Analyst

RESPONSIBILITIES:
▪ As part of the European IT team, you will be responsible for maintaining the entire infrastructure and providing a qualitative
high-quality support for colleagues in Germany
▪ Maintaining the daily operation of the IT systems and infrastructure on prem and cloud services
▪ Supporting internal customers to solve their IT-related problems via the IT ticketing system
▪ Provision of technical support for Windows, VMWare, MS Server, MS Intune, Office 365, Barracuda, Azure/AWS, VoIP, GPO and
AD within European business
▪ Maintaining relationships and interfaces with external IT suppliers and service providers
▪ Helping to control IT costs and improve the efficiency of IT systems in Europe
▪ Assisting in maintaining European disaster recovery plans and conducting tests to ensure the
ensure readiness and effectiveness
▪ Ensuring the continuity of business-critical systems and data through backup processes, month-end procedures and others
methods

WHAT DISTINGUISHES YOU:
▪ Training as an IT specialist or comparable with at least 3 years of IT helpdesk experience
▪ CCNA, Network+ or MCP, experience managing and maintaining servers, supporting disaster recovery
processes, in the implementation of cyber security processes
▪ Familiarity with ITIL procedures or similar.
▪ Strong communication skills, including very good spoken and written English

WE OFFER:
▪ Thorough training so that you can quickly gain a foothold in the team
▪ Work-life balance with flexible working hours
▪ A social working environment (such as our own casino, individual working time models, changing rooms with showers, job bike, fresh fruit, free
drinks, English lessons, staff parties)
▪ Modern workplaces in the beautiful Bavarian foothills of the Alps

Convince us that you are the right candidate for this position –
we look forward to your complete profile.

Applications ideally by email to jobs@fug-elektronik.de