Commercial Collections Specialist (Pre-Litigation)

Job Reference
Salary Description
£22,000 per annum rising to £23,500 after 12 months
Contract Type
Redditch ,

Position: Commercial Collections Specialist (Pre-Litigation)
Location: Redditch
Salary:   £22,000 per annum rising to £23,500 after 12 months. Higher earnings achievable with experience and ability to carry out additional tasks
Hours:   Monday – Friday 9.00am – 5.00pm

Our client is a specialist in their field and is looking to recruit a collections advisor to join their team. They pride themselves in offering collection services making a difference to their customers.

You will be working within the collections department which forms part of their debt recovery service. Working on behalf of various customers in their industry you will be working in a 3rd party capacity to collect money that has become overdue to them.

What's in it for you?

  • Flexible holidays (after 1 year service)
  • Death in service payment (after 1-year service)
  • Healthcare cash plan (after 6 months service)
  • Employee emergency loans (after 2 years' service)

Day to day duties will include the following:

  • Contacting businesses by telephone, text, email, and letter to obtain payment on behalf of the customer
  • Establish any non-payment reasons
  • Collecting full payments where possible
  • Remaining compliant with industry regulations at all times
  • Providing high levels of customer service at all times
  • Updating the database with a high level of accuracy
  • As a person you will need the following qualities and experience:
  • Excellent telephone manner
  • Previous customer service experience
  • Excellent PC skills
  • Strong written and verbal communication skills
  • Previous sales or collections experience desirable 

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories, Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help. Off44

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