Customer Service Administrator

Job Reference
Salary Description
£10.00 - £10.50 per hour
Contract Type
Oldbury ,

Job Title:  Customer Service Administrator

Location:   Oldbury  

Salary:     £10.00 - £10.50 per hour

Hours:      9:00am – 5:00pm, 4:00pm finish Friday



An exciting opportunity has arisen due to an increase in workload, to join our client. You will join the team as a customer service administrator on a permanent basis.


Your role as customer service administrator is to be their front-line support to their customers and client base. You will provide product assistant to all clients and customers.


What’s in it for you?

  • Company benefits scheme
  • On site parking
  • Full product training
  • A friendly working environment
  • Brand new office environment



Day to day duties will include the following:

  • Dealing with incoming customer queries via emails, and telephone
  • Manage customer online orders and product information
  • Deal with any incoming queries or complaints and provide a resolution
  • Creating and processing telephone ecom orders for customers
  • Checking stock levels
  • Assisting with complaints



Previous experience and skills:

  • Must have previous customer service experience either face to face, telephone or online
  • MS Office experience
  • Previous experience of SAGE is desirable
  • Must have excellent organisational skills
  • Confident communicator
  • Must be able to multitask and have a strong sense of urgency to
  • Some book keeping duties – full training will be given




Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.42



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