Technical Account Manager
Job Title: Technical Account Manager
Shift: Days 37.5hrs
Pay Rate: £35,000
We are currently recruiting for a Technical Account Manager for our well-established market leading client based in Redditch.
A leading aftermarket parts, consumables and services provider. They sell across multiple industrial, energy and medical industries. Its broad and complete range products are supported with expertise and over 160 years of engineering heritage.
⦁ Permanent contract with future progression.
⦁ Excellent working conditions
⦁ Safe and secure FREE parking on site.
⦁ Onsite facilities and lunchroom.
⦁ Training and development opportunities
⦁ Company Pension
⦁ Cycle to work scheme
⦁ Immediate starts available!
What’s the job?
Working closely with OEM Account Managers & external sales functions you will support profitable sales growth of innovative e-compressors to the commercial vehicle sector through proactive support and customer engagement. Providing technical and commercial support to both colleagues and customers this varied role will require a strong technical background and commercial acumen.
As part of the E-Mobility team the individual must have the vision, drive, and interpersonal skills to succeed in a growth environment. The individual will be “hands on” and must operate with customer focus and a sense of ownership.
Who can do this?
⦁ Educated to GCSE level or equivalent with a background in Mechanical Engineering
⦁ Educated to Degree level or equivalent is desired
⦁ Experience with Microsoft Office applications (Access, Excel, Word)
⦁ Experience of SAP
⦁ Product Specialist / Product Support experience preferably with an engineering background
⦁ Experience within the compressor business sector or similar industry
⦁ High level of commercial awareness
⦁ Accustomed to working within an International business – Languages would be advantageous
⦁ Excellent written and oral communication skills
⦁ Exceptional customer service orientation
⦁ Ability to effectively prioritise and execute tasks in a high-pressure environment.
⦁ A team player with good interpersonal skills and the ability to solve problems with a “can do” attitude
⦁ Flexibility and adaptability to changing work requirements and multiple projects
Principal duties and responsibilities:
⦁ Develop and manage designated accounts as the primary point-of-contact for all issues, including ongoing communications and coordination of projects
⦁ Review customer requirements and provide recommendations on suitable product solutions. Creating customer proposals and budgetary quotations
⦁ Answer detailed technical enquiries on the function and operation of the products Develop and maintain training programs for the sale of our E-mobility products
⦁ Preparing product quotations & presentations
⦁ Maintain documentation to support the standard sales process
⦁ To provide commercial & technical support to our sales organizations and partners
⦁ Handles customer requests for assistance or complaints and initiates responses and/or corrective actions as required
⦁ Deal with both internal and external enquiries in a professional manner. Passing sales leads received by telephone or e-mail to the relevant Area Sales Manager and logging the enquiries to analyse the “enquiry to sales” success
⦁ Passing technical and parts enquiries through the correct channels
⦁ Do you have the experience? The company welcomes a site visit to ensure you are happy with the role, the environment and the people you will work with!
⦁ Immediate starts are available!
Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.off42