customer service coordinator

Job Reference
CSC-WP-W-73617
Salary Description
per annum
Contract Type
Permanent
Location
Worcester
Advert

Job Title: Customer Service Coordinator
Location: Pershore
Salary: £18,525 to £21,000 Per Annum + Overtime
Hours: Monday to Friday | 9am to 5:30pm | 1/4 Weekend Rota

Our client is a UK's premier commercial organisation that support and serve a range of restaurants, and they are passionate about working with in a busy industry.

What's in it for you?
* Holidays: 24 days + Bank holidays
* Pension Scheme
* Overtime: standard hourly rate Monday - Friday, time and a half on Saturday, double time on Sunday
* On-Call: earn up to an extra £100 for each full week completed
* Employee of the month bonus
* 2.5% annual salary bonus (subject to achieving targets)

Day to day duties will include the following:
* Creating and coordinating site permits
* Coordinating Engineers, a sub-contractors' jobs
* Processing customer callouts
* Processing engineer job sheets
* Ordering parts
* Dealing with service repair quotations and billing
* Providing excellent customer queries via phone and email

As an individual you will need the following experience:
* Excellent communication skills
* Excellent attention to detail
* Previous Order processing experience
* Previous Administration experience
* Microsoft Office experience (Word, Outlook, and Excel)
* Previous CRM systems
* Previous ERP systems experience

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.

 

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