Experienced Telephone Collections Agent – Full Time, Permanent

Job Reference
Salary Description
£22,000 - £26,000 per annum (depending on experience) plus bonus
Contract Type
Manchester ,

Experienced Telephone Collections Agent – Full Time, Permanent

Greater Manchester & Cheshire

Home Working

Full Job Description

Experienced Telephone Collections Agent – Full Time, Permanent, Home Working

Manchester and Warrington

Ardent Credit Services Ltd

Basic Salary: £22,000 - £26,000 per annum (depending on experience) plus bonus

About Us

Do you want to join a business that is focused on providing excellent service to our customers and clients? At Ardent, you’ll help our customers to find a sustainable solution to managing their personal debt.

About the Role

Based in Greater Manchester or Cheshire (with the ability to work from home) and at least 1 years-experience of working in a debt collection agency or debt buyer call centre-based collections role is required together with:

Starting basic salary is between £22,000 - £26,000 per annum based on experience with salary reviews every 6 months based on performance. Realistic additional bonus earnings of up to £7,000 per year.


This is a Home Working and Full Time Permanent Position at Ardent with full working from home equipment made available if required.


Working hours introduced in response to the pandemic remain at Monday - Friday 9am to 5.30pm. Although we have no immediate plans to change these hours, we may at some point in the future return to the original shift pattern which is an alternating 2-week shift of Monday – Friday 8am - 4pm and 10am – 7pm and 1 Saturday every 4 weeks, 9am – 2pm.

On a day-to-day basis you will communicate with customers through incoming and outgoing telephone calls. You will aim to understand their circumstances and negotiate affordable repayments for overdue accounts ensuring that the customers best interests are met.

Full training is given, and ongoing support and guidance is provided to give you the fullest opportunity to thrive with us. Our culture is open, supportive, and friendly.

We offer a staged Career Path for Telephone Collection Agents, allowing skill, effort and commitment to be rewarded through career and remuneration progression.


  • Defined career progression & realistic bonus and incentive scheme
  • A friendly environment to work in, where we regularly recognise and reward great performance.
  • 21 days paid holiday (rising to 25) plus bank holidays
  • Employee Assistance programme.
  • Medicash Health Care Cash Plan
  • Workplace Pension Scheme
  • The opportunity to personally develop - we prefer to promote from within for managerial and other departmental roles whenever possible

Our Promise to You:

  • We’re not perfect - no company is, but we work hard to get it right
  • We will treat you as an individual – we are all unique, and we recognise that
  • We’ll keep listening – we value employee contribution
  • We’ll help you grow – we admire ambition, and we always aim to promote internally
  • We aim to keep it fun - we believe that work should be enjoyable

About You

Ability to work from home and experience of working in a call centre based collections role is required together with:

  • strong listening and negotiation skills and be a confident communicator
  • resilience while supporting customers with difficult issues
  • the ability to solve problems and deal with customers who are experiencing financial difficulties
  • ability to provide information, quickly and clearly
  • a can-do attitude and a real passion for supporting people

More about Ardent

Ardent Credit Services Ltd is a successful and professional debt recovery services provider celebrating its 25th year in 2022.

We are proud to work for some of the best-known global companies and even prouder of our friendly working environment and employee long service.

Our continued expansion creates ongoing opportunities for future promotion in a variety of roles within the business and our excellent training provides you with the necessary skills to progress.

Next Steps

  • We know applying for a job can be daunting, but try not to feel concerned, we really are a friendly team and are here to support you
  • Interviews for this position, will take place remotely
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