Customer Service Advisor

Job Reference
Salary Description
£24,000 to £25,000 Per Annum
Contract Type
Redditch ,

Job Title: Customer Service Advisor
Location: Redditch
Salary: £24,000 to £25,000 Per Annum
Hours: Monday to Thursday 8:15am - 5pm / Friday 8:15am - 2:15pm
Contract: Permanent

Our client is a well-established manufacturing company that are looking to recruit within the busy Redditch Customer Service team.

What's in it for you?
* Quarterly Bonuses
* 25 days Holiday + Bank Holidays
* Pension Scheme
* On-site Parking

Day to Day Duties:
* Monitoring weekly any changes that can impact with 3-4-month lead time
* Ordering parts
* Loading Customer schedules onto a SAGE system
* Prioritising container loads, to make deliveries into UK in line with customer demand
* Working with outside storage to bring parts in, in line with weekly delivery
* Booking dedicated customer transport
* Customer Liaison via Phone and email
* General communication with customer regarding queries, delivers, and returns
* Loading and acknowledging of orders from numerous customers - checking of pricing, delivery times, and payment terms
* Working alongside production & Planning to ensure deliveries happen in line with customer expectation
* Organising transport and despatch paperwork, export paperwork
* Organising occasional chamber of commerce requirements
* Processing ordered

Skills & Experience:
* Microsoft office - Excel
* Attention to detail - Essential
* Methodical thinking
* Team player
* Ability to work in a fast-changing environment
* Manufacturing experience (Ideal)
* Working knowledge of SAGE (Ideal)

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help. Off37

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