Call Centre Agent
Job Title: Call Centre Agent
Hours: Full-time, permanent role, hours between 8:30am - 7pm
Salary: £19,000 basic with on target earnings of up to £26,000
A leading employer of 30-Years standing are looking for confident individuals with a professional telephone manner to join their expending team. You will be joining a customer focused team, you will be making and receiving telephone calls with customer to arrange payment of outstanding debts. Previous experience within a call centre environment taking a high volume of calls would be advantageous.
Due to the nature of the role, you must be available to work various shift patterns which could involve you starting at 8.30am and sometimes working later shifts which means you will be finishing at 7pm. This is a full-time, home based but this will be changing to 2 days in the office and 3 days from home at some point in April/May.
• Making and receiving telephone calls from businesses and individuals to recover outstanding debts
• Handling difficult conversations in a sensitive and professional manner
• Recording accurate records of customer conversations into the customer database
• Following processes and guidelines regarding debt collection
• Hitting personal and team targets
• Accurately entering customer payment details into systems
To be successful in the role you will need to:
• Previous experience within a telephone-based role
• You will have a positive and polite telephone manner
• Previous experience within collections/debt environment (essential)
• Strong communication and negotiating skill
• Be happy to have a DBS and credit check before offer of employment
• Basic Salary of £19,000 with on target earning of up to £32,000
• Dress down Fridays
• Company Healthy eating initiative - weekly fruit basket
Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories, Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.