Transport Planner

Job Reference
Salary Description
£28,000 - £32.000 per annum
Contract Type
Hereford ,

Job: Transport Planner
Location: Hereford
Salary: £28,000 - £32,000

Full Job Description

Our client are a family run firm with a friendly and supportive team joined together by a shared goal of being a market leader in various industries, advanced technology, extensive fleet capability and an uncompromising commitment to be the employer of choice.
They recognise that the key to success is the people. For them to deliver the best service to customers, maintain a strong reputation and continue to grow we need to recruit and develop the right people.

Post Overview

The Planner analyses and generates the routes for the fleet of vehicles, on the road using their knowledge and resources at their disposal. In doing so, they manage drivers' daily schedules to maximise productivity and ensure costs are controlled, answer any queries from drivers and respond to issues arising or breakdowns in a timely manner
We are looking for an individual who is flexible with their approach to work, has a great eye for detail but is able to see the bigger picture of a problem in front of them, and is a good team player. Experience is not necessary as full training is provided for those showing the right skills for the position and a desire to learn on the job
This is a busy role requiring a multi-tasking approach to managing the workload, excellent communication and interpersonal skills, and effective organisational and planning skills
The post-holder will be an integral part of the Transport Office team so must have proven ability to work within a team. Previous experience within a recycling, tipper and or plant transport role would be an advantage, but not essential


· HGV Vehicle Route Planning: 3 years (preferred)

·Manual planning experience

Key Responsibilities

Transport Planning:

·Maintaining a solution focused, flexible approach to make sure we do all we can to deliver on requests made of the fleet

·Receiving planned job schedules and reactive job requests, both from the Account Management team and direct from the Customer, dependent on contract arrangements in place

·Organising and planning drivers and loads, ensuring loads are delivered accurately and on time, whilst maintaining a high quality customer service and in the most cost-effective way

·Ensuring that the scheduling of work is accurate and up to date on Job road runner management system, planning driver schedules to optimise working hours for greater efficiency

·Maintaining phone and mail contact with the drivers throughout the shift as a means of ensuring smooth flow of operations.

·Resolving customer and drivers queries over the phone, by email and in person

·Ensuring all required transport data & management information is prepared, maintained and updated in accordance with required format and time deadlines

Culture & compliance:

·Supporting our ‘safety first’ culture throughout activities completed and communications with the team

·Consciously upholding excellent customer service levels at all times, ensuring all interactions with the customer are conducted in a professional manner

·Reporting to the Planning Manager the absence from work of allocated drivers and staff

·Tracking that drivers and vehicles are compliant with legislation, including the monitoring of driver’s hours and breaks

·Responding to requests placed of the fleet by Compliance personnel to ensure the smooth running of the operation and adherence to Service/MOT schedules

Post-holder Attributes:

The post-holder will be motivated, committed, customer focused and ready to roll up their sleeves to help grow the business. Due to the nature of the operation, the post-holder will be expected to work some unsociable hours, which would include weekends and bank holidays.

Key traits needed for success in the role include:

· A ‘can do’ problem solving attitude

· Ability to meet challenging deadlines whilst maintaining excellent attention to detail

· Strong planning and organisational skills

· Tact, diplomacy and calmness when dealing with drivers, customers and the general public

· Ability to work well in a team

· Excellent negotiating and interpersonal skills

· An up-to-date knowledge of relevant legislation

· A sound geographical knowledge and experience of routing vehicles is essential

· Full UK Licence



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