Sales Support

Job Reference
SS-XP-DH-71097
Salary Description
32000 - 30000
Contract Type
Permanent
Location
Lehesterdeich
Advert

Sales Support

 

Reporting to:                Sales Support Team Leader

Location:                        Bremen, Germany

Employment Type:        Temporary - Full time 

 

>  ABOUT US

XP Power is a global leader in providing essential power solutions to the Industrial Technology, Healthcare and Semiconductor Manufacturing Equipment sectors. We design and manufacture power controllers, the essential hardware component in every piece of electrical equipment that converts power from the electricity grid into the right form for equipment to function. Listed as a FTSE 250 company on the London Stock Exchange we are a fast-growing business, serving our global blue-chip customer base from 29 locations across Europe, North America, and Asia. We are extremely proud and committed to our culture that values Customer Focus, Flexibility, Knowledge, Speed, and Integrity. Joining our team means you’ll work in a high performing global organisation where employees collaborate and strive to make XP Power the first-choice power solutions provider delivering the ultimate experience for our customers and our people.

 

>  THE OPPORTUNITY

The function of Sales Support is to provide direct support to the Sales Managers in the ongoing development of existing and prospective XP customers to ensure that the department is able to meet its growth targets. Reporting to the Sales Support Team Leader.

>  KEY RESPONSIBILITIES

  • Deal with incoming sales enquiries positively and speedily, to ensure that the maximum possible progress to orders received.
  • To be the point of contact and to assist Key account managers/ Area Sales Managers within the division
  • To maintain and increase area database
  • To become competent in all working practices of the company and assist in the smooth running of customer support
  • To respond to customer phone calls and act accordingly
  • To gain a basic understanding of all products sold by the company
  • Maintain the projects in line with company rules and provide accurate forecasts with the information available
  • Proactively follow-up and close repeat orders for production projects and for other projects as directed
  • To meet or exceed targets set for Inside Sales
  • To ensure the customer orders are processed and acknowledged correctly and speedily (within 24 hours)
  • To ensure that purchase requisitions are placed in accordance with customer orders
  • Monitor all orders to ensure they are progressed and shipped on time, whilst minimizing the amount of inventory held
  • Advise customers of shipping delays
  • General administration support for the sales area
  • To be aware of all special customer agreements if applicable
  • Deal with all RMAS positively and speedily by communication effectively with Customer Services, Technical Apps and Key account Managers.
  • To product monthly returns reporting
  • Create the case on SalesForce and process the complaint
  • To ensure that the customers repair orders and advance replacement orders are processed and acknowledged correctly.
  • Attend and contribute to meetings
  • Ensure that all documentation and procedures are adhered too.

>  Key Qualifications and Skills

  • University degree
  • SAP S4 HANA knowledge and experience
  • Fluent in English and German 
  • Competent in Office 365
  • Great interpersonal skills 
  • Good time management 
  • Ability to think creatively and successfully with the ability to navigate and solve problems quickly and in full.

>  WHY WORK FOR US?

XP Power provides a safe and healthy working environment that is stimulating and collaborative, where employees are empowered to make a real difference. We place our people at the heart of everything we do. We understand that if we provide our people with the ultimate experience, they will provide the ultimate experience to our customers.

We also offer a comprehensive benefits package, varying dependent on European location.

>  OUR PEOPLE – OUR POWER

XP Power is an equal opportunities employer. We are committed to creating an environment where people are valued, supported and nurtured to deliver their best. Operating globally, we celebrate the cultural differences that exist in the countries in which we do business. Being a truly diverse and inclusive community helps us grow our business through innovation; attracting and retaining talent to engage the people who buy our power solutions. We know that by cultivating the ultimate experience for all our people, they will deliver the same to our customers.