Call Centre Agent
Job Title: Call Centre Agent
Hours: Full-time, permanent role, Monday-Friday, 8am-8am 37.5 hours per week
Salary: £22,000 per annum basic, depending on experience – realistic earning of £25,000 per annum
Working shifts between 8am to 8pm - Monday to Friday, your primary role will be making and receiving telephone calls with customers to arrange payment of outstanding debts.
- You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts
- Handling difficult conversations in a sensitive and professional manner with customers over the telephone
- Entering accurate records of conversations and payment agreements into a customer database
- Following processes and guidelines regarding debt collection
- Working in an open plan, contact centre environment – achieving personal and team targets
- Accurately entering customer payment details into our systems - ensuring these are entered correctly first time around
- Previous experience working in a call centre or credit control type role is important
- Clear and confident communications skills – both writing/data entry and over the telephone
- Being comfortable working to targets – earning more money based on your achievements
- Strong IT skills – we use different technologies and systems and need you to pick these up quickly
- Happy to make outgoing telephone calls to customers - on occasions these can be difficult conversations
- Problem solving abilities – able to ask the right questions to get the information you need
Successful applicants will be required to complete CCJ/DBS and other background checks prior to starting employment.
Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories, Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.