Customer Service Advisor - Inbound
Job Title: Customer Service Advisor - Inbound
Salary: £18,525 Per Annum - OTE £23,000
Hours: Monday to Friday - 37.5 hours per week
Between 8:30am to 7:00pm
Our client is leading dealership within their industry providing excellent customer service and arranging services to match the customers needs. They are looking for Inbound customer service advisors to join their fast paced, expanding, and friendly team.
What is in it for you?
* Uncapped Commission
* 20 days holiday + Bank Holidays
* Career progression opportunities
Day to day duties will including the following:
* Providing an excellent customer service to customer calling for MOT's, Servicing, and aftersales services
* Dealing with customer enquiries via telephone and convert into bookings
* To maximise service sales and profitability by selling core, value added and incremental products.
* Recording information accurately and in a timely manner
* To enhance the reputation of the client at every opportunity when interacting with others.
* Ensure customer awareness of all products and services available by professional presentation and demonstration.
* Professionally sell additional products, services, and repair work as appropriate to customers' needs.
* Seek to obtain referrals for other car owners in customers' families and among friends and associates.
* Advise customers of precise and where appropriate, estimated costs of repairs and work to be undertaken.
* Advise on predicted completion times and collection arrangements.
* Ensure proper qualification and total understanding of customer needs and requirements.
As an individual you will need the following experience/ skills:
* Previous customer service experience
* Excellent communication skills
* Ability to work within in fast paced environment
* Ability to upsell products with extra services
* IT Literate
* Complaint handling experience
Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.