Rental Controller

Job Reference
Salary Description
25000 per annum
Contract Type

Job Title: Rental Controller

Location: Iver

Hours: 40 hours per week 5 out of 7 days (Monday to Friday) 7h30am to 4pm.

Salary: £25,000 per annum

Benefits: 22 days annual leave + bank holidays (increases to 25 days with service), pension scheme, Perkbox, life assurance,  IRTEC standard training etc.



Fraikin brought its fleet expertise to the UK in 1978, and today we are one of the country’s largest providers of commercial vehicle contract hire, fleet management and rental. We offer customers a skills base and proven financial stability that we believe is second to none. This allows us to react to even the largest of new business opportunities in a sole supplier role, and with a customer renewal rate which is the envy of our competitors.



We are currently recruiting for a Rental Controller to join our team based at our depot in Iver. The main purpose of this role is to support the Operations Manager in maximising utilisation and profitability in line with Business KPI’s. Providing administrative support in the management of the Rental Fleet at the location and direct line management responsibilities for the Rental drivers The successful candidate will be responsible for:


  • Direct line management responsibilities for the Rental drivers.
  • Take responsibility for lower level Employee Relation activities, this may include carrying out or assisting with informal absence management activities, managing performance, undertaking Return to Work interviews, carrying out yearly appraisals and mid-year reviews as well as probation reviews. 
  • Responsibility for encouraging and supporting the development of direct reports.
  • Ensure recharges are presented to the customer efficiently & accurately.
  • Scheduling maintenance with internal & external repairers to meet customer service expectations & Business KPI’s.
  • Day to day operational duties including arranging delivery & collection of vehicles, raising rental agreements, completion of damage control sheets & checking vehicles at the start & end of hire with the customers.
  • Taking bookings from customers.
  • Planning & prioritising daily workload with the rental drivers to maximise utilisation & customer service expectations.
  • Ensure that company drivers & customers completed/signed all hire related paperwork correctly.
  • Provide a high standard of customer service to customers.
  • Arranging substitute vehicles with required by contract.
  • Escalating queries over repairs and costs as necessary.
  • Making sure all invoice queries are dealt with in a timely manner.
  • Manage Real-time system for accurate hours, absence and OT recording.
  • Making sure the vehicle availability list is produced daily and up to date.
  • Carry out vehicle filing on a weekly basis.
  • Ensure driver Tachograph card downloads are completed.
  • Responsible for implementing the Employee Development Policy to ensure that people working under their control are performing to their best ability, so as to meet the needs of the customer and all other role and Company specific requirements (Int/Ext).
  • Determine the competency requirements for all team members and take any actions necessary to resolve competency gaps, evaluate the effectiveness of their actions and maintain Training and Development records throughout the T&D Cycle.

To perform the job role successfully, the role holder must perform each essential responsibility satisfactorily.  


To be successful in this role you will need to have:


  • GCSE Maths and English or (above Grade C) or appropriate vocational qualification
  • Previous experience in a fast paced administrative role demonstrating a strong customer focus
  • IT literate in particular MS Office
  • Full and Clean UK Driving License (Class C + E preferred but not essential)
  • Strong communication and negotiation skills
  • Ability to interact confidently with customers, suppliers, be a team player, and build credibility with same
  • Previous supervisory experience in a Customer based operation. Can demonstrate a flexible approach to new methods and improved systems


These requirements are representative, but not all-inclusive, of the knowledge, skills, and abilities required to perform in the role.

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