Service Centre Supplier Coordinator

Job Reference
SCSC-F-W-68928
Salary Description
20,500 per annum
Contract Type
Permanent
Location
Coventry
Advert

Job Title: Service Supplier Centre Coordinator

Location: Coventry

Salary: £20,500 (gross) per annum 

Hours: 37.5 per week 5 out of 7 days (Mon-Fri with shift patterns ranging between 07:00-15h00 / 08:00-16h00 / 09:00-17h00)

Benefits: 22 days annual leave + bank holidays (increases to 25 days with service), pension scheme, Perkbox, life assurance,  IRTEC standard training etc.

 

Company

Fraikin brought its fleet expertise to the UK in 1978, and today we are one of the country’s largest providers of commercial vehicle contract hire, fleet management and rental. We offer customers a skills base and proven financial stability that we believe is second to none. This allows us to react to even the largest of new business opportunities in a sole supplier role, and with a customer renewal rate which is the envy of our competitors.

 

Role

We are currently recruiting for Service Centre Supplier Co-Ordinator to join our team based at our Head Office in Coventry.  The main purpose of the role is to communicate with both Customer and Supplier to ensure that vehicle downtime for all scheduled and unscheduled maintenance is managed on a best cost/quality basis. To ensure that such incidents are expedited in the fastest manner possible and the vehicle is returned to service without undue delay, in line with legal requirements and agreed KPI’s.

The successful candidate will be responsible for:

Requirements

  • Delivery of cost and service effective maintenance solutions to satisfy customer needs within Fraikin maintenance budgets and agreed customer service KPIs.
  • Ensure cost effective maintenance solutions are met on every occasion by checking history and warranty.
  • Challenge work where appropriate to ensure that all maintenance is carried out to cost and quality standards.
  • Monitoring and reporting on customer VOR’s in order to proactively manage and minimise the downtime of customer assets
  • When a recharge is identified gain all necessary evidence and reports to allow the Coordinators to liaise with customer to obtain order numbers.
  • To challenge all costs in line with Supplier Repairing Dealer (RDAs ) agreements.
  • To ensure that when authorising repairs the history on the vehicle is checked thoroughly for any parts warranty / warranty / rework, recharge or policy entitlement that can be claimed.
  • To identify and resolve any issues with appropriate suppliers in-line with Guidelines set out within the RDA.
  • Identify issues with suppliers and resolve whilst maintaining and building an effective relationship. · Liaise with the appropriate Technical Controller where satisfactory resolutions cannot be met.
  • Control of maintenance trends such as warranty, policy and component failure.
  • To obtain any necessary credits from supplier / manufacture failures that have been identified · To be able to demonstrate that vehicle downtime is managed in a proactive manner in line with agreed Key Performance Indicators.
  • When rechargeable work is carried out, ensure the relevant costs are accrued and coded as such and the Customer is informed making a note of the full name and full purchase order number whenever possible.

To be successful in this role you will need to:

  • Negotiating and communication skills at all levels. · I.T literate.
  • Will work best on their own initiative and take pride in ensuring that work is seen through to completion.
  • To be flexible in attitude in providing solutions to problems.
  • Able to interact confidently and build credibility with customers and suppliers · A team player. It would be advantageous to have the following:
  • Time served as workshop controller or administrator with an extensive knowledge of maintenance standards for LGV and HGV vehicles.
  • Previous experience (or similar) within a busy maintenance control room environment dealing with scheduling/maintenance of commercial rental/Contract Hire/Fleet Management vehicles with third party suppliers.
  • Knowledge of repair times and parts cost. 

It would be advantageous to have the following: 

  • Time served as workshop controller or administrator with an extensive knowledge of maintenance standards for LGV and HGV vehicles.
  • Previous experience (or similar) within a busy maintenance control room environment dealing with scheduling/maintenance of commercial rental/Contract Hire/Fleet Management vehicles with third party suppliers.
  • Knowledge of repair times and parts cost.
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