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We're one of the largest construction equipment distributors in the UK, and we're recruiting.

Service Supervisor

Job Reference
SS-MK-G-68768
Salary Description
Competitive
Contract Type
Permanent
Location
Cardiff
Advert

About Us

Marubeni-Komatsu Ltd are the sole UK distributor for the world leading premium brand Komatsu and one of the UK’s largest distributors of construction, quarrying and utility equipment. We are proud of our reputation for ‘best in class’ products, service commitment and continuous innovation and growth.

 

We aim to be our customers first choice with a multi-site UK operation to drive sales and deliver excellent aftercare and customer support. We focus on improving productivity by changing the way our customers work and we excel in fuel efficient machine solutions.

 

We are looking for a passionate, business focused Service Supervisor to join our successful team.

 

Service Supervisor

We are looking for a Service Supervisor to:

 

  • Supervise the Product Support Team, maximising the company’s revenue and contract recovery through national monthly billing of service contracts to customers in a timely fashion.
  • To provide advisory support to our service team and Customers, notifying of any maintenance intervention due and any contractual differences during product model changes.
  • To develop Service management reporting and to evaluate departmental procedures in order to improve contract billing efficiency.

 

Reporting to the Branch Manager this role is ideal for someone who is organised, efficient and an excellent team player.

 

What is the purpose of the role?

 

  • Provide guidance to team to keep them motivated and help them achieve individual and team-based performance goals.
  • To manage 12 monthly machine inspections and raise certification when appropriate if passed.
  • To understand and keep departmental KPI’s up to date and issue monthly updates to Managers and board of Directors.
  • Schedule and delegate workloads effectively to the Service Support Team, coordinating and managing resources needs to meet set targets.
  • To fully manage contractual agreements on ERP System ensuring inputting of clear customer/ machine information as well as attention to detail with contract commencement date/contract duration.
  • To ensure a systematic approach for all hourly billed contracts and are billed up to date, by communicating well with customers to obtain order numbers in a timely fashion throughout the month.
  • To update and maintain machine hours and contractual information in our ERP System every month.
  • To manage invoice credits to customers when appropriate if customer’s accounts have been incorrectly billed or further settlements require a credit to be offset.

 

 

What skills and behaviours are we looking for?

 

  • Good knowledge of MS Excel
  • Experience in producing accurate reporting
  • Ability to work to tight deadlines
  • Excellent attention to detail
  • Self Motivated
  • Team player
  • Process driven

Desirable:

  • Previous experience in a similar role or sector
  • Previous project management experience

 

What we can offer you:

 

  • Competitive salary
  • Pension scheme
  • Up to 27 days holiday linked to service, plus Christmas shut down
  • Flexible working 
  • On the job training 
  • Employee Assistance Program

 

 

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