Customer Service Advisor

Job Reference
Salary Description
Salary: £19,500 to £21,000 Per Annum
Contract Type

Job Title: Customer Service Advisor
Location: Redditch
Salary: £19,500 to £21,000 Per Annum
Hours: Monday to Friday - 9am to 5pm | Can be flexible
Contract: Permanent
Day to Day Duties:
* Ensure that any Change of Tenancy (COTs) are completed
* Liaising with the Account Manager to ensure site additions to a customer's supply portfolio are completed
* Dealing with any site-work requirements
* Address all other queries from customers- signposting to AM or other internal department where applicable
* To maintain, develop and strengthen professional relationships with suppliers. Understand supplier constraints, timescales, and processes to improve service and manage client expectations
* Maintain records, databases and files and adhere to ISO 9001 quality processes and procedures
* Identify any inefficiencies within the current processes and systems and suggest ideas for improvements
* To record and report supplier feedback to the line manager to assist supplier analysis and improve supplier review process.
* Maintain, build, and strengthen professional relationships with colleagues, suppliers and clients
* Provide relevant and timely Management Information to your manager as requested
* Communicate any relevant news or information to colleagues
* Ensure that your Team Manager is always kept up to date, referring issues and potential risks to client relationships
Skills & Experience:
* Experience in Customer Service roles
* Excellent time management & organisation skills
* Excellent communication skills
* A team player demonstrating good working relationships with their colleagues and peer group
* A creative approach to problem solving and a good eye for detail
* Excellent organisation skills with the ability to prioritise workloads
* Confidence in using IT systems, in particular Microsoft Excel and Word
Workforce Office Appointments team fill hundreds of temporary, temp to perm and permanent vacancies throughout Worcestershire and South Birmingham every Year.
Operating from multiple registration centres across Redditch, Worcester and Kidderminster, our team offer a unique service tailored to match your exact needs and can assist you with the following job categories: Clerical / Administration, Call Centre, Customer Services, Sales & New business development, secretarial & PA, Accountancy & Finance, Professional and management!!
We are always searching for the best talent, so if you know anyone, why not recommend them to one of our professional team who will be more than happy to help.off31

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