Customer Service Executive

Job Reference
Salary Description
£10.00per hour
Contract Type
Redditch ,

Job Title:              Customer Service Executives

Location:              Redditch

Salary:                 £10.00 per hour

Hours:                  9am-5pm Monday to Friday


Our client is an extremely successful organisation and due to an increase in workload is looking to recruit additional customer service executives to join their growing team on an initial temporary basis.

Your role will be to respond to queries from customers via email and social media ensuring you are providing customers with a first-class service at all times.


Day to day duties will include the following:

  • Resolving and responding queries via email or live chat messenger in a professional and timely manner
  • Responding to queries about their products
  • Liaise with buying department to understand when stock is due in
  • Liaise with warehouse department to understand when orders will be sent out
  • Using the online systems to change, cancel or create orders
  • Refer unsolved queries to the manager
  • Adhere to confidentiality / GDPR
  • Give recommendations for the website/ customer service department
  • Deliver excellent customer service
  • And any other duties required by your manager


As a person you will need the following qualities and experience:

  • Customer service and administration experience
  • Microsoft Word & Excel experience
  • IT literacy across systems, websites and office programmes
  • Organised, with excellent attention to detail
  • Strong written communication skills
  • Trustworthy and understanding of confidentiality issues
  • High level of concentration
  • Strong communication
  • Professional, tactful and friendly attitude
  • Excellent team working skills


Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help. off28

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