Branch Administrator

Job Reference
Salary Description
Contract Type

Workforce – Professional. Committed. Connected.

Rated as one of the UK’s best employers, Workforce is an award-winning recruitment and training specialist with regional offices spread across central England.

Founded in 2003 by brothers Paul and Joe Alekna, our journey has seen us flourish into a widely-admired UK business – now employing over 100 people at our branches in the Midlands.

2017 represents a period of exciting growth for our business with the opening of a number of new recruitment centres across Central England.

Committed to our people, our clients and our candidates, we are also placed within the UK’s top 45 fastest growing companies within the prestigious Sunday Times Fast Track 100.

Our team pride themselves on understanding the UK’s job markets and excel in providing quality, dependable workers to almost 600 businesses - from SMEs to PLCs - and covering a variety of roles from the shop floor to the board room.

Through our recruitment team, over 1,000 people placed in temporary jobs every day of the week within successful organisations and each year over 4,000 people gain the qualifications they need to enhance their career prospects through our bespoke training courses.

We bridge skills gaps for employers, fix their recruitment challenges and most of all, we back candidates to win. In short, we connect people with opportunities.



Key Benefits of working for Workforce


  • On the UK’s Best companies to work for
  • Working for a company who takes innovation seriously to make your job easier
  • Excellent career progression opportunities
  • State of the art systems
  • Access to leading job boards providing our consultants and managers with the necessary tools to provide clients with an unrivalled service
  • Well invested offices providing an excellent environment for people to succeed
  • Internal communication tools meaning consultants and managers alike can stay updated with what is happening within our business
  • Market leading group services supporting our branch network including, sales, marketing, HR, staff development training


Job title: Branch Administrator          
Location: Coventry         
Salary: 21k            
Hours: 08:30-17:30 Monday-Thursday and 17:00 finish on Friday             


Job Summary

Representing Workforce as first point of contact for both clients and candidates, support the smooth running of the office and maintaining the reception area.



Main Duties and Responsibilities

  • To Support the smooth running of the Recruitment Office
  • Greeting and acknowledging all visitors into the branch in line with company standards
  • To answer the phone in accordance with company standards, transferring calls and taking messages when necessary and relaying to the relevant person
  • Diary management – Book appointments on behalf of consultants for people who are currently seeking work
  • Taking right to work documents and ensuring every person registered is eligible to work in the UK
  • Checking paperwork
  • Regular communication with the recruitment team
  • General correspondence and post
  • Assisting with Payroll and any other adhoc duties

Administrative & General

  • Ensure records are kept in line with and adhere to the recruitment legislation
  • Keep all paperwork/system work up-to date re candidate’s eligibility to work
  • Have sound understanding of Workforce contracts and terms and conditions

Key Responsibilities:

  • Understanding basic employment and recruitment related laws
  • Sourcing of candidates
  • Screening candidates, (phone)
  • Arranging interviews
  • Maintaining and updating databases
  • Ensuring candidate paperwork is compliant
  • Smooth running of reception
  • To ensure candidate paperwork is compliant
  • Smooth running of reception
  • To ensure communication with reception and consultants is kept open

Person Specification:  

General Intelligence:  Quick learner, able to prioritise workload, good level of written and verbal communication skills with the ability to use standard IT systems (Microsoft Office, Windows, Email, and Internet Browsers)

Special Aptitudes: Able to deal effectively at all levels, enjoy contact with people and be able to work under pressure, strong administration skills, good organisational skills and able to prioritise workload

Disposition:  Outgoing and confident personality. Cheerful with a good sense of humor and capable of dealing with people at all levels

Motivation:  Keen to learn new skills with possible development within the role to encompass other duties in the future

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