Operations Administrator

Job Reference
Salary Description
Contract Type

Job Title:              Operations Administrator

Location:              Burton-on-Trent

Salary:                  £22,500

Hours:                  9am-5.30pm/7am-3.30pm/10.30am-7pm on a rota basis


Our client is a leading travel specialist and due to an increase in workload, is looking for a motivated and enthusiastic individual who will have responsibility for the smooth running of our escorted tours and cruise programmes.


Day to day duties will include the following:

  • Liaising with Tour Managers, Cruise Directors and all other suppliers to confirm content, services and attractions
  • Compile bookings and monitoring changes to the programme
  • Checking client documentation, flight sheets and client lists
  • Providing support during and after tour/cruise
  • Answering queries from the contact centre and clients
  • Assisting in the setting up of new tours/cruises including researching all content, finding suppliers and planning day to day operational itinerary
  • Keeping systems up to date with all tours/cruise details
  • Answering any queries prior to tour and during
  • Post tour dealing with feedback and responding to any issues raised
  • Occasional requirement to provide out of hours support on a rota basis



As a person you will need the following qualities and experience:

  • High level of accuracy and attention to detail
  • Excellent communication skills both written and verbal
  • Strong commitment to great customer service
  • Comfortable working at a fast pace and the ability to prioritise conflicting demands
  • Proficiency in Word and Excel
  • Resilient and able to work under pressure with tight deadlines
  • Excellent problem solving and can think outside the box



 Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.

Off 25


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