Team Leader

Job Reference
TL-R-W-59465
Salary Description
Per Annum
Contract Type
Permanent
Location
Redditch
Advert

Team Leader

Hours: Monday to Friday

Shift-8am-5pm

 Salary: £25k per annum

Redditch Based

Our client requires an experienced Customer Service Team Leaders join their team.

 

We need people who are patient, caring and have the ability to handle difficult situations.

Day to Day duties will include the following: 

-Supporting a large customer service team to resolve issues.

-Must be able to empathise and have a caring nature.

-Be highly organised and have the ability to motivate your team.

-Must have a minimum of 2 years Team Leader experience.

-Have a positive can do attitude.

-Computer literate and able to complete data entry tasks with accuracy and speed.

-Demonstrate excellent customer services and communication skills across the business.

-Have a good eye for detail and accuracy under pressure.

-The ability to manage priorities, multi-task and achieve deadlines.

-Responding to enquiries via email or over the phone.

-Be a team player as well as working on own initiative.

-People management experience at a supervisory level, preferable but not essential.

-Flexible in regards to shift patterns. 

 

 Role will involve: 

-Performance manage team with weekly one to ones and monthly

-Liaise and communicate effectively with customers and team to meet agreed service levels

-Organise, plan and control customer service teams

-You must be an excellent communicator both written and verbal

-General administration duties as required  

Workforce Staffing are responsible agents representing employers throughout the UK with temporary and permanent placement services. We operate from several prime locations and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management.

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