Customer Service Advisor

Job Reference
Salary Description
Per Annum
Contract Type

Customer Service Advisor

Location: Redditch

Pay Rate: £21,000PA

Shifts: Monday to Friday - 40 hours per week


Day to Day Duties:

-Answer Incoming Calls and answer customer queries in a friendly informative manner.

-Provide accurate information on products and/or services available.

-Managing the customer complaints

Undertake all aspects of administrative work competently, including accurate data entry and attention to detail throughout.

-Manage customer satisfaction and resolve or escalate cases of customer dissatisfaction as appropriate and in a professional manner.

-Follow Company/Client procedures at all times when responding to customer queries.

-Use Client/Company software competently.


Skills & Experience:

-Excellent verbal and written skills.

-Ability to establish and maintain effective working relationships.

- Previous experience working in a customer service based role.

-The ability to maintain calm under pressure.

-Work as part of the team to ensure work is completed.


Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.off10

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