Customer Contact Officer

Job Reference
CCO-R-W-59213
Location
Remote working
Advert

Full Time – Working From Home

Temporary Ongoing

£9 per hour

January Start

8:00am - 8:00pm Monday - Friday; weekends TBC


Job description


As a Customer Contact Officer, you will be responsible for delivering a variety of customer focused activities within a customer service environment.

These activities will primarily be via telephone, however, could also be via e-mail or social media.

Responsibilities

* To resolve all telephone queries and e-mail/twitter enquiries within the established Service Level Agreement timescales.

* Provide advice and guidance on a range of complex questions.

* To provide a comprehensive response to customer complaints ensuring identification of lessons learned.

* To provide timely and excellent customer service

* Investigating and following up queries using all information, systems or work tools available.

* Resolving customer problems fairly and effectively seeking to improve the customer experience through continuous improvement.


We are looking for people who:

* Have proven ability to meet customer service targets and deadlines

* Have excellent written and oral communication skills, with a wide range of diverse customers

* Have proven experience of working in a customer facing environment and promoting good customer service and communication.

* Are flexible and able to successfully perform a range of multi-skilled duties.

* Display excellent interpersonal skills and are flexible, adaptable and creative in solving problems and dealing with change.

* Have a strong sense of personal ethics and honesty.

* Are able to confidently manage potentially difficult and challenging situations.

* Can demonstrate sound interpersonal, communication and relationship building skills and thrive working as part of a team

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