Senior Customer Service Advisor

Job Reference
SCSA-R-L-58382
Salary Description
Per Annum
Contract Type
Permanent
Location
London
Advert

Senior Customer Service Advisor

Location: Farnborough

Pay Rate: £20,363.20 Per Annum

Shifts: Monday to Sunday - 40 hours per week - Flexible shifts to suit you

 

Day to Day Duties:

  • Undertake all aspects of administrative work competently ensuring service levels are met. Ensure Contact Centre Supervisor is made aware of any Client/Company work that is outstanding or unlikely to be completed within Service Level Agreement.
  • Resolving customer questions/enquiries/complaints to a satisfactory standard. Depending on the nature of the query, response will be by email, letter or telephone.
  • To act as a coach to new members of the team, answering queries and acting as a first point of contact.
  • To act as a role model by following company and client procedures
  • To deputise for the contact centre supervisors at various times of the day/evening and weekends, including open/lock the building
  • To use various Client/Company software competently.
  • To ensure the output of work is of good quality, and customer focused.
  • To maintain service levels you will be required to take calls during busy call centre periods.
  • Customer service staff will be expected to work a variable rota, which may include Bank Holidays. 

Skills & Experience:

  • Excellent verbal and written skills.
  • Good people and interpersonal skills.
  • Maintain calmness under pressure.
  • Undertake tasks with speed and accuracy.
  • Ability to prioritise work.
  • Work as part of the team to ensure work is completed.
  • Have a ‘can do’ attitude.
  • Previous experience of working within a contact centre is desired, but not essential for the role.
  • Minimum of 1 years’ experience in a customer service based role.

 

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.off10

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