Job Reference
Salary Description
Per Annum
Contract Type

Account Manager/Trainer
Basic Salary: £22,000 - £26,000 + Expenses+ Commission OTE £40,000
Job Description
The Company
A successful independent database application developer based in Birmingham. We develop solutions for many High Street Blue Chip organisations along with many specialist boutique businesses with exacting needs that only a premium developer can meet.
The role will be 50% client based and 50% training based, however this may vary.
Duties on a day to day basis will include the following:

Respond to enquiries from clients within your portfolio.
Organising and Training customers in the use of our clients Software products, both in-house and on customer premises as and when required.
Proactively grow accounts by identifying contacts and developing relationships.
arrange training courses with customers, manage delegate requirements
Represent the company and present the software, brand and values through client calls and presentations.
As and when required attend other customer meetings, demonstrate software in a sales support capacity both on-line and in field.
Manage customer care plan, to ensure targets are met for telephone calls and meetings. Working with other account managers where necessary.
Manage customer complaints.
Spending contact time with clients on an individual or group basis and Assessing individual/group training needs.
Create project-plans and manage implementations for new and existing customers.
Conducting online webinars and training.
Manage sales process including generation of Purchase Orders.
Attend onsite meetings.
Demonstrate all aspects of the software.

As a person you will need the following Experience & Qualities:

A minimum of 2 years experience managing accounts.
Analytical and technical skills.
Understand client requirements through detailed analysis.
Enthusiastic communicator, with the ability to engage and influence at all levels.
Personable and approachable.
A clean UK driving licence and own vehicle.


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