Customer Escalation Advisor

Job Reference
Salary Description
Per Annum
Contract Type

Customer Escalation Advisor

• Receive phone calls from customers answering any general enquiries and complaints, all of which must be dealt with swiftly and appropriately with understanding and empathy.
• Log service calls and issue with assignment number
• Ensure remedials are completed to customers satisfactions before signing jobs off
• Liaise with Project Managers
• Accurately update systems and reports

• Excellent communication skills and customer awareness with the ability to respond with empathy
• The ability to work under pressure and meet deadlines
• Experience in the use of Microsoft, Outlook
• Experience of dealing with customer complaints
• Debt collection

• Previous experience of working within the service engineering industry
• Knowledge and understanding of UK postcodes

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help

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