Home Working Customer Service Team Leader

Job Reference
HWCSTL-R-W-57890
Salary Description
£25000
Contract Type
Temporary
Location
Birmingham
Advert

Home Working Customer Service Team Leader
This is a bring your on device role, therefore candidates must have their own Windows 8 or 10 PC or laptop (Mac's, Apple, iPad and Chromebook devices are not supported)

Nationwide

Temporary, ongoing

Hours: Monday to Sunday Shifts between: 7am-11pm

 Salary: £25k per annum


Our client requires an experienced Customer Service Team Leaders join their team working from home

 

We need people who are patient, caring and have the ability to handle difficult situations. You will have the responsibility of managing a team who will be contacting the general public across the UK.

Day to Day duties will include the following: 

Supporting a large customer service team to resolve issues.

Must be able to empathise and have a caring nature.

Ideally have experience working remotely and managing a team who work remotely.

Be highly organised and have the ability to motivate your team.

Must have a minimum of 2 years Team Leader experience.

Have a positive can do attitude.

Computer literate and able to complete data entry tasks with accuracy and speed.

Demonstrate excellent customer services and communication skills across the business.

Have a good eye for detail and accuracy under pressure.

The ability to manage priorities, multi-task and achieve deadlines.

Responding to enquiries via email or over the phone.

Be a team player as well as working on own initiative.

People management experience at a supervisory level, preferable but not essential.

Flexible in regards to shift patterns. 

 

 Role will involve: 

Providing guidance and support for the general public

Remotely managing a large team

Performance manage team with weekly one to ones and monthly

Liaise and communicate effectively with customers and team to meet agreed service levels

Organise, plan and control customer service teams

You must be an excellent communicator both written and verbal

General administration duties as required  

 

Workforce Staffing are responsible agents representing employers throughout the UK with temporary and permanent placement services. We operate from several prime locations and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management.

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