Customer Service Advisor

Job Reference
Salary Description
Per Annum
Contract Type
Halesowen ,

Customer Service Representative

Our client is looking for a Customer Service Representative to join their passionate and innovative team. They are a successful and forward-thinking company based in Halesowen that due to continued expansion, is now looking for a new member to join them. This opportunity would suit an ambitious candidate who is looking for daily challenges and career progression.

Duties and Responsibilities:
• Office based to manage the daily order processing, customer leasing, quoting, problem solving and building strong customer relationships across the UK and Europe.
• Reporting to the Sales and Customer Service Team Leaders and Managers, you will be expected to perform in a high performance/quick response company that has a unique reputation for excellent customer service, prides itself on high quality produce at an extremely competitive price.
• Entering orders onto Pegasus Opera information system and populating our fast moving, live production schedules.
• You will be the main daily contact for us on a global scale, so detailed communication and accuracy on all levels is essential.
• You will also be involved in improving sales from our existing client base as well as new clients.
• Customer visits and attending exhibitions will be required from time to time.

Personal Attributes:
• Excellent communication skills both written and verbal
• Computer literate - excel, word, outlook etc.
• Career minded and ambitious
• Ability to work in a pressurised environment and handle difficult situations efficiently and effectively
Office based work experience desirable.

Salary: Negotiable - Depending on experience starting from 18.5K onwards.
Hours of Work: Flexible from 7am-7pm working 8-hour shifts. 39.5 hours per week. Overtime is paid and may have short notice.


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