Client Development & Training Manager

Job Reference
Salary Description
OTE £40,000
Contract Type


Client Development & Training Manager

Basic Salary: £22,000 - £26,000 + Expenses+ Commission OTE £40,000


Job Description

The Company

A successful independent database application developer based in Birmingham. We develop solutions for many High Street Blue Chip organisations along with many specialist boutique businesses with exacting needs that only a premium developer can meet.

The role will be 50% client based and 50% training based, however this may vary.

Duties on a day to day basis will include the following:

  • Respond to enquiries from clients within your portfolio.
  • Organising and Training customers in the use of our clients Software products, both in-house and on customer premises as and when required.
  • Proactively grow accounts by identifying contacts and developing relationships.
  • arrange training courses with customers, manage delegate requirements
  • Represent the company and present the software, brand and values through client calls and presentations.
  • As and when required attend other customer meetings, demonstrate software in a sales support capacity both on-line and in field.
  • Manage customer care plan, to ensure targets are met for telephone calls and meetings. Working with other account managers where necessary.
  • Manage customer complaints.
  • Spending contact time with clients on an individual or group basis and Assessing individual/group training needs.
  • Create project-plans and manage implementations for new and existing customers.
  • Conducting online webinars and training.
  • Manage sales process including generation of Purchase Orders.
  • Attend onsite meetings.
  • Demonstrate all aspects of the software.

As a person you will need the following Experience & Qualities:

  • A minimum of 2 years experience managing accounts.
  • Analytical and technical skills.
  • Understand client requirements through detailed analysis.
  • Enthusiastic communicator, with the ability to engage and influence at all levels.
  • Personable and approachable.
  • A clean UK driving licence and own vehicle.


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