Helpdesk Team Leader

Job Reference
Salary Description
£25,000 to £35,000 per annum depending on experience
Contract Type
Temp to Perm

Helpdesk Team Leader
£25,000 to £35,000 Per annum
Temporary to Permanent

Day to Day Duties:
* Overseeing the help desk team and monitoring people's calls
* Prioritising, categorising, capturing further detail, and task allocation
* Task management through escalation to resolution, and client resolution update
* Update internal documentation and systems
* Administration of systems and process where requested
* Ensuring all client and stake holder communication is comprehensive, meets expectation and SLA

Skills & Experience:
* Experience in an IT Helpdesk Environment ideally team leader level
* Experience of Network infrastructure support (wifi or core infrastructure) - preferred but not essential
* Excellent written and verbal communication skills
* Willingness to support and mentor junior staff
* Excellent customer facing/customer service skills
* Able to work under pressure and meet deadlines
* Able to demonstrate a high degree of flexibility including shift and out of hours working
* Excellent organisational skills
* Able to manage sensitive and sometimes confidential information
* Self-motivation and able to take responsibility
* Able to manage and prioritise and tasks and time efficiently

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.


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