Customer Service Advisor

Job Reference
CSA-R-W-55892
Salary Description
Per Annum
Contract Type
Permanent
Location
Redditch
Job Description

Customer Service Advisor -

£20,000 Per Annum

Redditch

Monday to Friday 9am to 5pm

Permanent

 

Job Description

-Receive phone calls from customers answering any general enquiries and complaints, all of which must be dealt with swiftly and appropriately with understanding and empathy.

-Log service calls and issue with assignment number

-Ensure remedials are completed to customers satisfactions before signing jobs off

-Accurately update systems and reports

ESSENTIAL REQUIREMENTS:

-Excellent communication skills and customer awareness with the ability to respond with empathy

-The ability to work under pressure and meet deadlines

-Experience in the use of Microsoft, Outlook

-Experience of dealing with customer complaints

 

DESIRABLE REQUIREMENTS:

-Previous experience of working within customer service

 

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories, Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help. Off4

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