Export trade coordinator

Job Reference
Salary Description
per annum
Contract Type
Solihull ,
Job Description

Trade Counter coordinator
Location: Solihull
£23,000 - £25,000
Monday - Friday 7.30-5.30pm and 6no Saturdays a year for stock take purposes
Reporting: Direct to warehouse Manager and indirect (dotted lined) to Business Operations
A global leader in the innovation, design, manufacture and distribution of Tile, Kitchen, and Bath products, as a company we aspire to be the industry leader by providing trendsetting cutting-edge designs of unparalleled beauty and refinement, uncompromising quality, technologically superior products and dependable services to its clients.

Key Skills and Responsibilities
• Implement a commercial/sales atmosphere to the counter and drive a transition from full time counter to small shop outlet
• Come up with product promotion initiatives for the walking trade
• Liaise with Warehouse Stock Admin to promote slow moving lines/ clearance
• Ensuring goods return are in returnable condition and refuse returns if not
• Ensuring doors are opened/locked at appropriate times
• Reconcile daily banking / card machine statement
• Ensure all collections by customers and 3rd party couriers are signed, scanned, and uploaded on SAP
• Supporting Business Operations to update price lists regularly
• Organising stock replenishment with Purchasing
• Arranging deposits/payment for orders when needed
• Liaising with Aftersales to process goods return upon arrival
• Assisting Customers with Stock queries in store or over the phone
• Liaise with Warehouse picking team for deliveries / collections to ensure orders are ready for collection in advance and customer experience is positive
Drive shop reviews online
• Keeping shop pristine and tidy at all times and ensure its replenished as and when required. Meeting Porcelanosa standards at all times.
• Constant revision / upkeep of stock to ensure general stock takes are to the best standard
• Data collation for analysis of activity
Personal Attributes
• A good level of verbal, written and numerical literacy
• Smart professional appearance
• Clear sales drive
• Customer Service focused
• Reliability

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