Customer Service Specialist - Work From Home

Job Reference
CSSWFH-R-L-54646
Salary Description
£9.00 per hour
Contract Type
Temporary
Location
Remote working
Job Description

Customer Service Specialist - Work From Home

This is a bring your on device role, therefore candidates must have their own Windows 10 PC (Mac's, Apple, iPad and Chromebook devices are not supported) with up to date Antivirus software installed.

Remote, UK wide

Temporary with a view of becoming permanent

Salary: £9.00 per hour 

Hours: 37.5 hours per week, Monday to Friday Shifts between: 08:00-18:30 and two Saturday's per month 09:00 - 16:30 

 

We are hiring people throughout the UK to work from home helping customers with advice, guidance and support. Our customer is significantly expanding their inbound customer service team and will provide a full induction and training with a view to start as soon as possible.

 

Day to Day duties will include the following:

Taking inbound calls engaging with customers and effortlessly building rapport. Delivering amazing service to our client and their customers whilst working toward performance targets and standards.

Solving problems, overcoming disputes and reaching appropriate solutions.

Ensuring the timely and accurate recording of information through online service portals.

 

As a person you will need the following qualities and experience: 

Proficient in the use of Microsoft products, electronic systems and databases

Excellent telephone and communication skills

Able to deal with vulnerable customers

Polite and professional

Enthusiastic and positive

Ability to multi task

Fast broadband speed with at least 10MB/sec down and 20MB/sec upload speed.

Access to a machine running a Windows 10 operating system that is no older than 5-years, has got at least 4GB of RAM and an up to date Antivirus software installed.

A headset with microphone.

Able to work from home in a quiet, private space

 

If this job is of interest to you, please complete our pre-screening today to avoid disappointment.  

 

Workforce Staffing are responsible agents representing employers throughout the UK with temporary and permanent placement services. We operate from several prime locations and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management.

ct8

We use cookies to give you the best online experience. You can see how we use cookies here..    Ok, I got this
We're working on it!

It'll be ready in a jiffy...