Customer Escalation Advisor

Job Reference
CEA-R-W-54542
Salary Description
Per Annum
Contract Type
Permanent
Location
Redditch
Job Description

Customer Escalation Advisor -

Job Description

-Receive phone calls from customers answering any general enquiries and complaints, all of which must be dealt with swiftly and appropriately with understanding and empathy.
-Log service calls and issue with assignment number
-Ensure remedials are completed to customers satisfactions before signing jobs off
-Liaise with Project Managers
-Accurately update systems and reports

ESSENTIAL REQUIREMENTS:
-Excellent communication skills and customer awareness with the ability to respond with empathy
-The ability to work under pressure and meet deadlines
-Experience in the use of Microsoft, Outlook
-Experience of dealing with customer complaints
-Debt collection

DESIRABLE REQUIREMENTS:
-Previous experience of working within the service engineering industry
-Knowledge and understanding of UK postcodes

Benefits:
£20k
37.5 hours (Mon-Fri, 9-5)
Standard pension auto enrolment

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