Service Desk Coordinator

Job Reference
SDC-R-W-54186
Salary Description
£21,000 Per Annum
Contract Type
Permanent
Location
Redditch
Job Description

Service Desk Coordinator
Location: Redditch
Hours: Monday to Friday 8.30am-5pm


Day to Day duties will include the following:
* Receiving inbound calls
* Logging of jobs as per client request
* Booking in engineers to site
* Preparing/sending RAMS if needed
* Sending attendance notifications if required
* Monitor client records and update following service
* Keeping screens updated (monitoring the traffic light system, varies statuses)
* Where possible keeping the client updated and building a good relationship with your clients)

As a person you will need the following qualities and experience:
* Excellent organisational skills
* High attention to detail
* To be able to think outside the box / Being Proactive
* Demonstrate effective time management
* Ability to work in a fast-paced environment
* Previous customer service experience
* Work well within a large team
Remain calm in stressful situations

Workforce Office Appointments team fill hundreds of temporary, temp to perm and permanent vacancies throughout Worcestershire and South Birmingham every Year.
Operating from multiple registration centres across Redditch, Worcester and Kidderminster, our team offer a unique service tailored to match your exact needs and can assist you with the following job categories: Clerical / Administration, Call Centre, Customer Services, Sales & New business development, secretarial & PA, Accountancy & Finance, Professional and management!!
We are always searching for the best talent, so if you know anyone, why not recommend them to one of our professional team who will be more than happy to help.
Worcestershire's Leading Recruiter
Off4

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