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Customer Service Advisor

CSA-R-W-53162
Per Annum
Permanent
Full-Time
Redditch

Customer Escalation Advisor
£20k

37.5 hours (Mon-Fri, 9-5)

Job Description


-Receive phone calls from customers answering any general enquiries and complaints, all of which must be dealt with swiftly and appropriately with understanding and empathy.

-Log service calls and issue with assignment number

-Ensure remedials are completed to customers satisfactions before signing jobs off

-Liaise with Project Managers

-Accurately update systems and reports


ESSENTIAL REQUIREMENTS:

-Excellent communication skills and customer awareness with the ability to respond with empathy

-The ability to work under pressure and meet deadlines

-Experience in the use of Microsoft, Outlook

-Experience of dealing with customer complaints

-Debt collection


DESIRABLE REQUIREMENTS:

-Previous experience of working within the service engineering industry

-Knowledge and understanding of UK postcodes

Benefits:

Standard pension auto enrolment



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