Monday to Friday - 8:45 to 5pm
We are currently recruiting for an Export Operator to join our airfreight team. The individual will be responsible for providing a comprehensive customer support service within the Airfreight department.
Follow strict and time sensitive SOP's/KPI's to ensure compliance
*Work closely with internal and external customers
*Invoicing and job costing
*Good knowledge of export customs entries
*Regular customer communication
*Ensure all reports including internal and customer specific are completed within the deadline
*Resolve queries from customers and suppliers
*Operate within companies QA system
*Any other tasks as directed by their line manager
*To carry out all department activities in accordance with industry best practice, ISO, standard operating procedures, regulatory compliance and H & S..
*To have a good working knowledge of Microsoft Office and Excel.
*To maintain folders and files within the operating system to ensure data collaboration is available.
*To complete all daily work schedules in line with approved department procedures and deadlines.
*To ensure that all Customs policies and procedures are adhered to at all times.
*To ensure that instructions from your line manager/supervisor are carried out effectively and efficiently in the interest of the business at all times.
Desired Skills and Experience
*Ideally a minimum of 3 years Export experience
*Knowledge of multi-modal Export processes
*IATA airway bills.
*High level of customer service skills
Required Behavioural Competencies:
*Problem solving skills
*Procedure and SOP writing skills
*Proactive approach to understand pitfalls and service limitations
*Customer service driven
*Profitability and result-oriented and always looking for improvement in our business processes
*Knowledge of Customs Tariff and Procedures
*Key Account Procedure Knowledge
*Willingness to work flexible hours as the business requires
*Able to work collaboratively as part of a team
*Effective written and verbal communication skills
*Ability to take responsibility for own workload
*Ability to work in a fast paced environment with variable requests being made
*Self-motivated and enthusiastic approach to work at all times
The successful candidate will need to demonstrate a good level of experience minimum 5 years in International Freight Forwarding operations, of handling all aspects Shipping Documentation
WorkForce Office are responsible for filling hundreds of temporary, temp-to-perm and permanent vacancies across the West Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.