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Customer Escalation Advisor

CEA-R-W-52002
Per Annum
Permanent
Full-Time
Redditch

Customer Escalation Advisor – Job Description

  • Receive phone calls from customers answering any general enquiries and complaints, all of which must be dealt with swiftly and appropriately with understanding and empathy.
  • Log service calls and issue with assignment number
  • Ensure remedials are completed to customers satisfactions before signing jobs off
  • Liaise with Project Managers
  • Accurately update systems and reports

 

ESSENTIAL REQUIREMENTS:

  • Excellent communication skills and customer awareness with the ability to respond with empathy
  • The ability to work under pressure and meet deadlines
  • Experience in the use of Microsoft, Outlook
  • Experience of dealing with customer complaints
  • Debt collection

 

DESIRABLE REQUIREMENTS:

  • Previous experience of working within the service engineering industry
  • Knowledge and understanding of UK postcodes

 

  • £20k
  • 37.5 hours (Mon-Fri, 9-5)
  • Standard pension auto enrolment


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