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Customer Service Agent

CSA-R-W-51249
£9.00 to £9.25 Per Hour
Temp to Perm
Full-Time
Birmingham

Customer Service Agent

Location: Perry Barr
£9.00 Per hour
Hours: 40 hours per week - Shifts between 8am to 7pm
Monday to Friday - Can include some Saturdays

Temporary to Permanent

Our client are looking for a enthusiastic individual who are excellent with customer service, enjoy problem solving, proactive, and can use their own initiative.

Day to Day Duties:

  • Answering inbound calls
  • Making outbound calls to customers and couriers
  • Processing orders
  • Taking payment over the phones
  • Responding to emails and dealing with live chat
  • Dealing with third parties including; Couriers, suppliers, and manufacturers daily to ensure they provide their customers with the best possible service
  • Reporting and collection customer feedback
  • Offering solutions and support to customers

Skills & Experience Required:

  • Diligent
  • Problem solving
  • Pro-active
  • Multi-tasking
  • Previous call centre experience
  • Working towards targets
  • Experience using Microsoft Office (Excel and Word)

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.



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