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Why Work For Sigma?

Our greatest asset is our people

Customer Service - Complaints Handler

CSCH-SP-W-51011
£20,300.00
Competitive
Permanent
Full-Time

Energy Customer Service Complaints Advisor

Salary: £18,150 to £18,500 plus bonus of up to £150 a month after probation

Working hours: 40 hours per week, Monday to Saturday - Between 8am to 8pm

Working from Home

 

Day to day duties:

Securing payment methods and payment plans for accounts in early arrears

Billing queries (taking meter readings and explaining new bills to customers and how these have been produced)

Successfully addressing customer energy consumption concerns, explaining consumption and energy efficiency measures that can be taken to lower bill

Discussing customer vulnerability, priority services register and providing appropriate solutions/sign posting

Resolving at first contact complaints relating to billing errors, failed metering appointments etc,

Gaining customer agreement for Smart meter installation and working to targets associated with this

Sales through service for added value aspects e.g. converting single fuel customers for dual fuel and promoted additional services such as boiler cover

 

As a person you will need:

Minimum 9months to a 1 year working within a fast paced inbound or outbound customer service focussed Energy call centre

Confident verbal communicator, can adapt approach to meet different customer needs Resilient, pragmatic and enjoys and environment of high expectation, high reward and enjoys being challenged

Motivated either by achieving targets/bonus or by delivering great experiences and being rewarded via recognition/feedback

Previous experience working in the energy industry

Previous experience working as a complaints handler

Thrives in a WFH environment, confident to reach out when needed for support and build relationships with team mates remotely.

 

Workforce Professional are responsible for thousands of temporary, temp-to-perm and permanent vacancies. We operate from several prime locations. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.

 

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