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Call Centre Collection Agent

19000 starting salary
37 - 40 / per week - Full-Time

Telephone Collections Agent – Full Time, Permanent

Basic Salary: £19,000 - £25,000 per annum plus bonus

Please note: You must be available to start a 4 week COVID secure office based induction programme on 9th August 2021


About Us

Do you want to join a business that is focused on providing excellent service to our customers and clients?

At Ardent, you’ll help our customers to find a sustainable solution to managing their personal debt.

Our vision is to be recognised and respected as a market leader in the provision of collection and

debt recovery services whilst putting customers and their interests at the heart of our decisions.


We are passionate, dedicated and thoughtful about getting things right first time, delivering the right outcome and taking the right actions.

We can’t do any of this without the right people.

About the Role

On a day-to-day basis you will communicate with customers through incoming and outgoing telephone calls. You will aim to understand their circumstances and negotiate affordable repayments for overdue accounts ensuring that the customers best interests are met.


Full training is given, and ongoing support and guidance is provided to give you the fullest opportunity to thrive with us. Our culture is open, supportive, and friendly.

We offer a staged Career Path for Telephone Collection Agents, allowing skill, effort and commitment to be rewarded through career and remuneration progression.


Starting salary is £19,000 per annum with an increase after 6 months’ probation to £20,000 and subsequent “Career Path” reviews every 6 months rising to £25,000 based on performance.

On target bonus earnings are up to £2,000 in the first year rising to £7,000 per year with experience and tenure.

This is a Full Time & Permanent Position at Ardent working an alternating 2-week shift pattern of Monday – Friday 8am - 4pm and 10am – 7pm and 1 Saturday every 4 weeks, 9am – 2pm.

Due to Covid19 we are currently working different office hours, these are Mon - Friday 09:00 to 17:30. These may be subject to change and revert to the original shift pattern.

After training, you may be temporarily based working from home until government guidelines permit a return to office working.


Our Promise to You:

We’re not perfect - no company is, but we work hard to get it right

We will treat you as an individual – we are all unique, and we recognise that

We’ll keep listening – we value employee contribution

We’ll help you grow – we admire ambition, and we always aim to promote internally 

We aim to keep it fun - we believe that work should be enjoyable


About You

Experience of working in a contact/call centre or customer facing roles is desirable but not essential. We are however, looking for bright and enthusiastic people to join our team and you should ideally have:

  • strong listening and negotiation skills and be a confident communicator
  • resilience while supporting customers with difficult issues
  • the ability to solve problems and deal with customers who are experiencing financial difficulties
  • ability to provide information, quickly and clearly
  • a can-do attitude and a real passion for supporting people
  • the ability to work from home if Government require us to do so


  • Defined career progression & realistic bonus and incentive scheme
  • A friendly environment to work in, where we regularly recognise and reward great performance.
  • 21 days paid holiday (rising to 25) plus bank holidays
  • Free Car parking and excellent public transport links (Just off Jct 4 of the M57)
  • Employee Assistance programme.
  • Medicash Health Care Cash Plan
  • Workplace Pension Scheme
  • The opportunity to personally develop - we prefer to promote from within for managerial and other departmental roles whenever possible
  • Fully equipped break-out room to eat, relax and play