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Working from home - Training Supervisor

Sigma training supervisor
40 / per week - Full-Time



Temporary ongoing position 

Remote working 

£25,000 a year 

40 hours a week 

Monday-Friday 8.30am - 17.30pm (1 hour lunch)


  • Manage the induction program for all government campaigns, including planning, delivery, logging and evaluation
  • Manage the upskill and sign off of new Client Trainers, ensuring that they demonstrate the required delivery standards ahead of them delivering unsupervised
  • Conduct a minimum of one observation per day on signed off Client Trainer’s that are in training delivery
  • Document feedback from all observations and conduct coaching and feedback sessions with all Client Trainers with a view to improve training delivery
  • Complete monthly 121’s for all direct reports
  • Support the L&D Manager in identifying gaps in training, and suggest effective remedial action
  • Manage client updates that impact training, ensuring changes are updated into training material where necessary and Client Trainers are fully briefed of any changes
  • Store the FAQ’s in the learning Portals so that the most up to date copy is always available for Client Trainers and Learners.
  • Liaise with NHS management teams and utilise all internal training documents in the induction training.
  • Support the L&D Manager with attending client calls as and when required
  • Mange the evaluation of training, ensuring that feedback from Operations, the Client and the Client Trainers is used to agree actions
  • Provide regular feedback to payroll regarding training attendance and where necessary liaise with Workforce.

You will need;

  • A minimum of two years working within a Contact Centre training department
  • Experience of supervising or managing a Training team is essential
  • Experience of upskilling a new team is desirable
  • Experience of virtual training delivery is desirable
  • Ability to quickly build effective working relationships with stakeholders

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