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Customer Service Advisor

EON 2021 (NEW)
dependent on experience
Permanent
37 - 40 / per week - Full-Time
Birmingham

Job Title: Customer Advisor 

Department: EON Contract 

At Sigma we’re always thinking of ways to improve. How to improve the service we provide to our clients. How to improve the way we interact the way that we engage with their customers. How to improve the way that we support our local community. How to improve the opportunities we provide to our employees.  We improve everything, always.

We are here to provide solutions to our clients, support to our community and a fun and dynamic workplace for our employees. The variety of services we provide is a reflection of our adaptability and keenness to never say no to an opportunity.

Our Customer Advisors are brilliant at engaging with customers and effortlessly building rapport. Delivering amazing service to our client and their customers whilst working towards performance targets and standards. Their day is filled with customer interactions where they will solve problems, overcome disputes and reach appropriate solutions.

Our Customer Advisors are brilliant at engaging with customers and effortlessly building rapport. Delivering amazing service to our client and their customers whilst working towards performance targets and standards. Their day is filled with customer interactions where they will solve problems, overcome disputes and reach appropriate solutions.

Customer communication

We interact with our client customers in different ways, whether it is over the phone, via email, in writing or over webchat, we expect outstanding results and our Customer Advisors are the ones that deliver them. Because we do more.

Putting things right

Things don’t always go to plan, and with our clients customers we will always do what we can to put things right. Our Customer Advisors are confident adapting to work with customers in difficult situations and will always go the extra mile to make sure things are sorted.

Team Work

We know that we are stronger and better together, our teams give more and achieve more because they have each other. Whether they are adapting to a new process or going above and beyond to make sure that they get the job done, our Customer Advisors know they have the support of their team.

Love change

Change shows us that we are growing. Our Customer Advisors see change for the opportunity that it is and welcome any change to broaden their knowledge and skill set. Because flexibility creates opportunity.

Performance

Working towards targets and quality standards is a key part of the role, our Customer Advisors are always looking for opportunities to learn and improve on what they have done before. Because the more we learn, the more we achieve.

Personal development

Whether their next goal is to achieve their monthly target or to take the next step in their career, our Customer Advisors take pride in what they have already achieved and look forward to see what they can do next.

 

What will you bring to the role?

 You’ll love working with people, interacting with people and being challenged by people

You’ll use great communication skills to get the best from a situation

You’ll love learning, and take every opportunity to have feedback and use it to improve

You’ll be organised and able to manage your own time and workload

You’ll enjoy the challenge of working to targets and seeing you performance improve

You’ll be comfortable using a PC and speaking over the phone

 

Competitive salary and bonus scheme

22 days holiday

Pension scheme

Peer recognition and awards scheme

City centre office location, less than 5 minutes’ walk from the main shopping area of Birmingham

 

You’ll be part of a diverse, engaging and fun workforce, where your successes will be celebrated and you’ll have support when things don’t go to plan

 

EON1



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