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Roles & Responsibilities:
Maintain the complaint handling system ensuring complaints are dealt with in a timely manner. Communicate internally and externally individual complaints and complaint trends. Working with QA and Operational departments to ensure complaint investigations are issued, carried out, route cause documented and actions taken to minimise repeated issues ensuring closure.
Key member of complaint reduction action team, supporting QA Manager to drive improvements
Overseeing Taste Panels and feedback issues identified in a timely manner to enable corrective and preventative actions. Monitor and highlight trends whilst having an active part in Quality Improvement initiatives to drive product quality standards.
Provide accurate timely Quality Assurance KPI data daily, weekly, monthly including trending in a visual format to enable the site management team to assess food quality, safety and legality.
Complete customer format KPI reports in an accurate timely manner.
Create and maintain work instructions for all task-based requirements within the Quality department
Support Technical Management and the QA team with administrative tasks and improvements to ensure QA systems are compliant with required third party audit and customer code of practise standards
Provide cover for the Quality Technicians during periods of absence or sickness.
Prepare Export Compliance documentation on a daily basis according to scheduled requirements.
Manage QA equipment and consumables to ensure adequate for purpose and in stock
Administration of invoicing for QA purchase orders
Work positively and cross functionally with all departments to drive continuous improvement in product quality and QA systems
Fully understand and comply with all department and company policies and guidelines
Any other duties and projects that may be assigned as deemed necessary to the needs of the business.
KPI data to be provided on a daily, weekly, monthly, period basis by the set deadlines as determined by the internal and customer technical management.
Individual complaints and complaint trends addressed through to closure.
Taste panels to take place in line with scheduled requirement with result and trending communicated daily and weekly.
Administration of QA systems up to date on a weekly basis.
Initiatives undertaken to raise product quality standards on a monthly basis