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Quality Assurance Controller



To support and manage the QA Technicians and Technologists on shift, to ensure products, processes and factory environment are consistently fully compliant with Technical systems.  To work with operational departments ensuring high factory and product standards through internal auditing, monitoring and reporting on food safety, legality and quality.

Roles & Responsibilities:

  • Support on a day-to-day basis the QA team and other operational departments regarding food safety, legality and quality challenges
  • Provide on a day-to-day basis task-based guidance to the QA team, communicating clear priorities whilst working in conjunction with the QA Manager and Technical Compliance team.
  • Create and maintain dynamic auditing schedules (GMP, CCP, Label and Date coding…) and create standardised iAuditor reports based on site’s work instructions.
  • Ensure all audit results are clearly communicated to operations management and factory staff and that all non-conformances are closed out in an effective manner to prevent re-occurrence.
  • Assist with the investigation of major food safety, quality or legality issues, obtaining full traceability information and effectively communicate findings to Technical management team. Conduct root cause analysis to determine actions required to resolve and prevent re-occurrence.
  • Review complaint investigations to ensure all necessary documents have been assessed and assist with process audits if required. Ensure investigations are carried out in conjunction with the relevant departments.
  • Play an active role in the complaints reduction action plan working with operations to drive high product quality standards & complete improvement projects when required.
  • Have a good understanding of all auto verification systems, foreign body detection equipment i.e. metal detectors/xray, check weighers, seal integrity monitoring equipment ensure that all is set up prior to pre-production runs and provide support as required during operations for legal, customer code of practise and BRC compliance.
  • Identify and issue documented Non-conformances, Concessions, Hold notifications. Manage the systems in place to ensure product and process is controlled.  Ensure all Quarantined goods are managed appropriately and in a timely manner.  Ensure monthly stock take of the QA hold locations is undertaken effectively.
  • Ensure accuracy in sampling and submission data of all analysis testing under taken by the QA team, liaise with Labs as required to ensure compliance
  • Ensure QA / production monitoring equipment is adequately stock controlled.
  • Carry out routine validations in accordance with HACCP scheduled requirement, support with new process validations as required.
  • Attendance at new product/process trials to ensure smooth transition for launch.
  • To be a key member of the audit traceability team and internal auditing team
  • Work positively and cross functionally with all departments to drive continuous improvement in product quality and QA systems.
  • Follow QA procedures and systems to ensure compliance with required third party audit and customer code of practise standards. Fully understand and comply with all department and company policies and guidelines.
  • Ensure all QA team training folders are up to date and training/development needs are highlighted and follow up to maintain an effective team.
  • Ensure clear documented hand over to the next shift to maintain consistency in standards.
  • Managing time, attendance, holiday, and communication of the QA team
  • Provide weekend (as per shift pattern) cover for Export Compliance documentation as required
  • Provide cover for the QA Technologist tasks during absence as requested by Technical management.
  • Provide cover for QA manager during periods of absence or as requested by Head of Technical
  • Any other duties or project work may be assigned as deemed necessary to the needs of the business.

Key Accountabilities:


  • Ensure QA team are achieving compliance to schedules (Testing & Auditing) – Measured by KPI schedule compliance.
  • Hold/Quarantine item management – Measured by Number remaining open / not dealt within required timescale.
  • Support & train members of the QA team to improve performance – Measured by PDR performance.
  • QA procedural internal, customer and third party audit compliance – QA area level of NC’s raised.