Our client are looking to hire a Registration Coordinator.
The main focus of the role within the Registration and Negotiation team is to provide support to clients, from entering your department through to completion of the registration process, to enable them to register us as an agent on the Government Gateway.
The role encompasses but is not limited to the following.
- Conducting an initial phone call with the client to advise them of the registration procedure, answering any queries the client might have.
- Following the initial call up with an email, once again detailing the process, advising how they can get in touch if any problems occur
- Ensuring that the information on spreadsheets and systems is up to date and correct and that the physical files are correctly marked when registered.
- Providing help to clients who are struggling to allocate us as an agent
- Making sure that all contracted properties are registered correctly on the Government Gateway
- Management of telephone calls from your department and overflow calls from other departments.
- Management of email inboxes, ensuring that clients are responded to promptly or emails are delegated as necessary to the correct person for response.
- Once clients are successfully registered it is your responsibility to ensure that the file is noted and passed over to the correct department.
- You must be a strong administrator, with a confident phone manner and able to approach tasks in a logical manner
- Strong analytical and problem-solving skills
- You must have an excellent level of written and spoken English
You may at times be required to support other departments in an administrative capacity, during staff absence or busy periods to support the needs of the business.
If you feel you are suitable for this role, and have the relevant experience required, please apply.
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