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Customer Service Advisor

£10.09 Per hour
Temp to Perm

Customer Service Advisor

Hours : 40 hours Per week

£10.09 Per Hour

Reporting to:  Customer Services Team Leader


Duties and Responsibilities

  • Raising PARS/Credit request for late deliveries etc
  • Raising or checking price amendments requests
  • Checking, scanning proof of delivery notes
  • Entering jobs onto the systems/online job entry for PT/MFS
  • Dealing with emails
  • Dealing with customer queries/ETA’s/issues
  • Entering traffic managers jobs onto the system
  • Mapei delivery and invoice reporting
  • Ordering stationery
  • Checking for reported damages on pallet track and report to customer and deal with insurance claims
  • Dealing with invoice queries
  • Checking, scanning then indexing the previous days POD’s
  • Scanning customer paperwork onto system
  • Checking for held overs (GOD) on pallet track and responding to customers
  • Releasing jobs for invoicing
  • Checking jobs for invoicing
  • Invoicing customers/emailing over requirements
  • Ad hoc reporting and holiday cover

Person Specification

  • Good standard of education – A -C’s GSCE in Maths and English
  • Good computer skills
  • Excellent telephone manner
  • Product knowledge
  • Interpersonal skills
  • Attention to detail
  • Accuracy
  • Problem solving
  • Ability to remain calm under pressure
  • Tactful
  • Initiative
  • VIGO software
  • Positive, empathetic and customer focused
  • Ability to effectively handle contacts at all levels, internal and external
  • Flexible


  • NVQ customer service
  • Haulage industry knowledge
  • Previous experience of pallet track operations

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.

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