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Why Work For Sigma?

Our greatest asset is our people

Kickstart Customer Service Advisor

KCSA-SFG-W-44220
£18,150. £18,500
Permanent
Birmingham

Job Title: KICKSTART Customer Advisor 

Permanent contract

Location: Birmingham City Centre

Salary: £18,150 - £18,500

Working hours: 8:00-17:00 / 11:00-20:00 split shifts, 40 hours per week


Our Customer Advisors are brilliant at engaging with customers and effortlessly building rapport. Delivering amazing service to our client and their customers whilst working towards performance targets and standards. Their day is filled with customer interactions where they will solve problems, overcome disputes and reach appropriate solutions. 

Customer communication
We interact with our client customers in different ways, whether it is over the phone, via email, in writing or over webchat, we expect outstanding results and our Customer Advisors are the ones that deliver them. Because we do more.
Putting things right
Things don’t always go to plan, and with our clients customers we will always do what we can to put things right. Our Customer Advisors are confident adapting to work with customers in difficult situations and will always go the extra mile to make sure things are sorted. Team Work
We know that we are stronger and better together, our teams give more and achieve more because they have each other. Whether they are adapting to a new process or going above and beyond to make sure that they get the job done, our Customer Advisors know they have the support of their team.
Love change
Change shows us that we are growing. Our Customer Advisors see change for the opportunity that it is and welcome any change to broaden their knowledge and skill set. Because flexibility creates opportunity.
Performance
Working towards targets and quality standards is a key part of the role, our Customer Advisors are always looking for opportunities to learn and improve on what they have done before. Because the more we learn, the more we achieve.
Personal development
Whether their next goal is to achieve their monthly target or to take the next step in their career, our Customer Advisors take pride in what they have already achieved and look forward to see what they can do next. What will you bring to the role?
You’ll love working with people, interacting with people and being challenged by people
You’ll use great communication skills to get the best from a situation
You’ll love learning, and take every opportunity to have feedback and use it to improve
You’ll be organised and able to manage your own time and workload
You’ll enjoy the challenge of working to targets and seeing you performance improve
You’ll be comfortable using a PC and speaking over the phone

What we offer?

Competitive salary and bonus scheme22 days holiday
Pension scheme
Peer recognition and awards scheme
Kitchen facilities with coffee and vending machines
The opportunity to be involved in a variety of charitable/volunteer work
City centre office location, less than 5 minutes’ walk from the main shopping area of Birmingham
You’ll be part of a diverse, engaging and fun workforce, where your successes will be celebrated and you’ll have support when things don’t go to plan 
SIG



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