Business Development

Key Account Manager

Permanent

Redditch

Circa £40,000

Hours of work are Monday to Friday 8.30am - 5.30pm, plus any reasonable requirements associated with the position.

JOB DETAILS

Responsible for

• Over achieving revenue and profit targets for your nominated existing accounts
• Achieve new business targets
• Driving growth of the business through new customers and enhanced offerings from existing customers
• Producing annual Account Plans for nominated accounts
• Managing the customer contracts / SLAs
• Ensuring that the appropriate KPI measures are in place to ensure we meet our contract / SLA customer commitments and to enable internal monitoring of the customer’s performance against the Account plan
• Introduce (as appropriate) the full range of the company propositions to customers
• Build and maintain strong and long-lasting relationships with specified customer(s)
• Effectively communicate with the customers to drive both continued revenue, profit growth and increased engagement
• Working closely and collaboratively with internal stakeholders to ensure seamless service delivery and KPI adherence
• Establishing key contacts, relationships and connections across the wider sector
• Developing a deep understanding of the customers’ business including group and extended opportunities, competitive influences on the business, networking  opportunities and customer competitors where we could seize a marketing opportunity
• Ensuring customers are aware of the latest company solutions to drive efficiencies, grow the business and maximise potential
• Being the advocate for client needs within specific resource constraints
• Identifying cross-functional service/product opportunities

Overall Purpose / Scope of Position         

• Over achieve revenue and profit targets for your nominated accounts
• Win new accounts
• Driving growth and development of the business through key accounts
• Take ownership and coordinate the management processes in line with the business and customers’ requirements
• Forward planning for future requirements
• Review and develop processes to help standardise, minimise waste and increase efficiency
• Manage project activity within the customers
• Develop systems to promote transparency within the department and reporting
• Take a proactive approach in reducing costs and improving efficiency
• Keeping the teams and the business well informed          
• Hours of work are Monday to Friday 8.30am - 5.30pm, plus any reasonable requirements associated with the position.
• May include requirements to travel in the UK and abroad

JOB REQUIREMENTS & COMPETENCIES

Experience        

• Demonstrable achievements in a similar role within the logistics market
• Proven record of achieving revenue and profit targets
• Proven ability to grow accounts within the logistics market place through increased engagement and identifying opportunities
• Experience of working within a fast paced, high growth logistics environment
• New business success

Job Skills              

• Excellent negotiating skills
• A dynamic, pro-active approach to working with customers, quickly addressing their needs and ensuring any issues and challenges are resolved swiftly
• A proven ability to put the customer’s requirements at the heart of what we do, striving to deliver high quality customer service at all times
• Strong understanding of B2B and working collaboratively across functions to achieve success
• Demonstrable ability to communicate, present and influence credibly and effectively at all levels of organisations
• Track record of managing multiple commercial processes (budgets, contract renegotiation, KPI measurement), forecasting precisely, and identifying the solutions we can offer resulting in a positive commercial outcome for our company and customers
• Full Clean Driving License
• Must have a ‘Can Do Attitude’ and a desire to improve
• Must be self-motivated
• Be a finisher
• Must be able to resolve and prioritise conflicting requirements
• Able to identify improvements and see those improvements though to implementation
• Customer and service focused
• Willingness to take charge and resolve issues
• Must be determined, keen to learn and develop
• Excellent verbal and written communications skills
• Excellent presentation skills