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Key Account Manager

Circa £40,000

Business Development

Key Account Manager



Circa £40,000

Hours of work are Monday to Friday 8.30am - 5.30pm, plus any reasonable requirements associated with the position.



Responsible for

  • Over achieving revenue and profit targets for your nominated existing accounts
  • Achieve new business targets
  • Driving growth of the business through new customers and enhanced offerings from existing customers
  • Producing annual Account Plans for nominated accounts
  • Managing the customer contracts / SLAs
  • Ensuring that the appropriate KPI measures are in place to ensure we meet our contract / SLA customer commitments and to enable internal monitoring of the customer’s performance against the Account plan
  • Introduce (as appropriate) the full range of the company propositions to customers
  • Build and maintain strong and long-lasting relationships with specified customer(s)
  • Effectively communicate with the customers to drive both continued revenue, profit growth and increased engagement
  • Working closely and collaboratively with internal stakeholders to ensure seamless service delivery and KPI adherence
  • Establishing key contacts, relationships and connections across the wider sector
  • Developing a deep understanding of the customers’ business including group and extended opportunities, competitive influences on the business, networking  opportunities and customer competitors where we could seize a marketing opportunity
  • Ensuring customers are aware of the latest company solutions to drive efficiencies, grow the business and maximise potential
  • Being the advocate for client needs within specific resource constraints
  • Identifying cross-functional service/product opportunities


Overall Purpose / Scope of Position         

  • Over achieve revenue and profit targets for your nominated accounts
  • Win new accounts
  • Driving growth and development of the business through key accounts
  • Take ownership and coordinate the management processes in line with the business and customers’ requirements
  • Forward planning for future requirements
  • Review and develop processes to help standardise, minimise waste and increase efficiency
  • Manage project activity within the customers
  • Develop systems to promote transparency within the department and reporting
  • Take a proactive approach in reducing costs and improving efficiency
  • Keeping the teams and the business well informed          
  • Hours of work are Monday to Friday 8.30am - 5.30pm, plus any reasonable requirements associated with the position.
  • May include requirements to travel in the UK and abroad





  • Demonstrable achievements in a similar role within the logistics market
  • Proven record of achieving revenue and profit targets
  • Proven ability to grow accounts within the logistics market place through increased engagement and identifying opportunities
  • Experience of working within a fast paced, high growth logistics environment
  • New business success


Job Skills              

  • Excellent negotiating skills
  • A dynamic, pro-active approach to working with customers, quickly addressing their needs and ensuring any issues and challenges are resolved swiftly
  • A proven ability to put the customer’s requirements at the heart of what we do, striving to deliver high quality customer service at all times
  • Strong understanding of B2B and working collaboratively across functions to achieve success
  • Demonstrable ability to communicate, present and influence credibly and effectively at all levels of organisations
  • Track record of managing multiple commercial processes (budgets, contract renegotiation, KPI measurement), forecasting precisely, and identifying the solutions we can offer resulting in a positive commercial outcome for our company and customers
  • Full Clean Driving License
  • Must have a ‘Can Do Attitude’ and a desire to improve
  • Must be self-motivated
  • Be a finisher
  • Must be able to resolve and prioritise conflicting requirements
  • Able to identify improvements and see those improvements though to implementation
  • Customer and service focused
  • Willingness to take charge and resolve issues
  • Must be determined, keen to learn and develop
  • Excellent verbal and written communications skills
  • Excellent presentation skills


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