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European Logistics Coordinator

ELC-R-W-43218
per annum
Permanent
Redditch

European Logistics Coordinator

Redditch

£30,000

 

JOB DETAILS

 

Responsible for 

  • Managing customer enquiries/orders by phone and email and loading them onto the system
  • Booking and tracking shipments
  • Sourcing and communicating with suppliers required for transport
  • Responding to customer enquiries, providing quotations and keeping them updated as to the progress of jobs
  • Closing out job files by obtaining POD and any other required information (Purchase orders, SPTR references etc) and scanning documents onto the system
  • Reviewing routes and suppliers to ensure transport is planned cost effectively and to maximise profitability
  • Ensuring clear and accurate communication with the warehouse so they are aware of returns and outgoing loads and can plan work effectively
  • Ensuring jobs are completed on the system and checked prior to invoicing
  • Ensuring paperwork is filed accurately and in a timely manner
  • Managing priorities to achieve desired results and deadlines
  • Liaising with Operations, Accounts and Warehouse
  • Effective escalation of issues relating to customer/ System requirements
  • Maintenance of system data and its integrity
  • Managing and monitoring KPIs
  • Ensuring all support tasks are undertaken and completed ina timely and accurate manner

 

 

Overall Purpose / Scope of Position    

The candidate must be able to demonstrate a full understanding of the transport forwarding industry, be able to communicate effectively, be highly organised and remain focused under pressure. They must take control of the management, planning and tracking of movement of goods from A to B using methods of freight such as Hand carry, Airfreight and Road travel to achieve the result for the customer. The post holder must be in full control at all times and be able to communicate at the highest level.  Must have a can-do attitude and a desire to get the job done right first time, with a total quality service at the right cost.

 

 

Key Result Areas

  • Communication with customers and internal staff and managers
  • Accuracy of the information captured
  • Understanding of the role
  • Timely input onto the system of jobs
  • Escalation of any queries or issues
  • Closing out of Jobs
  • System housekeeping
  • Profit maximisation

 

     

  • Hours are 40 per week Monday to Friday, shifts as required. Weekends may be required at times plus any reasonable requirements associated with the position.
  • Will include requirements to travel to Customer and Supplier sites

 

JOB REQUIREMENTS & COMPETENCIES

 

Qualifications  

  • Must be computer literate including MS Office, email, spreadsheets and databases
  • Good level of numeracy and literacy
  • 5 GCSEs or equivalent
  • CPC (an advantage but not essential)

 

 

Job Skills 

  • Sound knowledge of the Transport and Freight forwarding industry
  • Account management and development
  • Good communication skills
  • KPI management

 

Experience 

  • Similar role within the industry
  • European planning experience is essential

 

Personal Competencies 

  • Must have a 'Can Do Attitude' and a desire to improve
  • Must be able to resolve and prioritise conflicting requirements
  • Good listener with the ability to resolve issues
  • Able to identify improvements and see those improvements though to implementation
  • Customer and service focused
  • Self-managing and good attention to detail
  • Second language is an advantage
  • Ability to multitask and prioritise
  • Highly organised with the ability to remain focussed under pressure
  • Flexibility and a team player

 

Logistics & Supply Chain Workforce are responsible for placing thousands of dedicated professionals out to work across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Job categories include; Food Production, Food Processing, Warehouse, distribution and Planning. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.



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